Shipping Policy

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive an email/WhatsApp confirmation once your order is dispatched

2. Shipping Charges

3. Delivery Timeframe

• Standard delivery takes 5–7 business days across India
• Remote areas (J&K, Northeast India, Andaman & Nicobar) may take 7–12 business days
• Delivery times are estimates and may vary due to courier delays, weather, or local conditions
• During festive seasons (Eid, Diwali, etc.) delivery may take additional 2–3 days

4. Shipping Partners

We ship via trusted courier partners to ensure safe and timely delivery:

• Delhivery
• Shiprocket
• India Post (for remote areas)
• DTDC
• Blue Dart (for select locations)

5. Shipment Tracking

• Once your order is dispatched, you will receive a tracking number via email and WhatsApp
• You can track your order on the courier partner's website using this tracking number
• Tracking details may take up to 24 hours to activate after dispatch

6. Shipping Coverage

• We currently ship to all states and union territories of India
• We do not offer international shipping at this time
• We do not ship to P.O. Box addresses

7. Failed Delivery & Re-delivery

• If delivery fails due to incorrect address or recipient unavailability, the courier will attempt delivery 2–3 times
• After failed attempts, the package will be returned to us
• Re-shipping charges will apply for returned orders
• Please ensure your address and phone number are correct at the time of ordering

8. Damaged or Lost Shipments

• If your order arrives damaged, please take a photo/video immediately and contact us within 24 hours of delivery
• We will arrange a replacement or refund after investigation
• In case of a lost shipment, we will raise a complaint with the courier and resolve it within 7–10 business days

9. COD (Cash on Delivery)

• COD is available on select products and locations
• An additional COD handling fee of ₹30–₹50 may apply
• COD orders are not eligible for direct refunds — store credit will be issued instead
• Please have the exact amount ready at the time of delivery

10. Important Notes

• AL-Raza Fragrances is not responsible for delays caused by courier partners or natural events
• Shipping charges are non-refundable once the order has been dispatched
• We are not liable for any loss or damage during transit once handed over to the courier