Return & Refund Policy
AL-RAZA FRAGRANCES
Return & Refund Policy
Last Updated: March 2026 | Effective Date: March 2026
At AL-Raza Fragrances, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Refund Policy carefully before raising a request.
1. Return Eligibility
We accept returns under the following conditions:
- Return request is raised within 7 days of delivery
- Product is unused, unopened, and in its original packaging
- Original tags, seals, and labels are intact
- Product is not damaged due to misuse or negligence
- You have the original invoice or order confirmation
⚠️ Please Note: Due to the nature of fragrance products, we cannot accept returns on opened or used items for hygiene reasons. Please check the product description carefully before ordering.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used perfumes, attars, or fragrance products
- Products purchased during sale or with discount codes
- Gift cards or store credits
- Products damaged due to customer mishandling
- Items returned after 7 days of delivery
- COD orders (eligible for store credit only, not cash refund)
3. Refund Summary
| Situation | Eligible For | Timeframe |
|---|---|---|
| Wrong product received | Full refund or replacement | 5–7 business days |
| Damaged product received | Full refund or replacement | 5–7 business days |
| Product not delivered | Full refund or re-shipment | 7–10 business days |
| Unopened product return | Refund minus shipping charges | 5–7 business days |
| COD order return | Store credit only | 3–5 business days |
| Opened/used product | Not eligible | — |
4. How to Raise a Return Request
Follow these simple steps to initiate a return:
1
Contact Us — WhatsApp us at +91 7599310710 or email info@alrazafragrances.com within 7 days of delivery
2
Share Details — Provide your Order ID, reason for return, and photos/video of the product
3
Approval — Our team will review your request within 24–48 hours and confirm if eligible
4
Ship the Product — Pack the product securely and ship it to our address. Keep the tracking number safe
5
Refund Processed — Once we receive and inspect the product, your refund will be processed within 5–7 business days
5. Refund Method
- Refunds will be credited to the original payment method (UPI, bank account, card)
- For COD orders, store credit will be added to your account
- Bank transfer refunds may take an additional 2–3 business days depending on your bank
- Shipping charges paid at the time of order are non-refundable
6. Damaged or Wrong Product
- If you receive a damaged or wrong product, contact us within 24 hours of delivery
- Share clear photos or a video of the damaged/wrong product along with the packaging
- We will arrange a free replacement or full refund at no extra cost to you
- Do not use or open a product you intend to return
7. Cancellations
- Orders can be cancelled within 24 hours of placement for a full refund
- After 24 hours, cancellation is not possible if the order has been dispatched
- To cancel, WhatsApp us immediately at +91 7599310710
- Cancelled orders will be refunded within 3–5 business days
8. Exchange Policy
- We offer exchanges for unopened products within 7 days of delivery
- Exchange is subject to product availability
- Customer is responsible for return shipping charges for exchanges
- If the exchanged product is of higher value, the difference must be paid
9. Governing Law
- This policy is governed by the laws of India
- Any disputes shall be subject to courts in Aligarh, Uttar Pradesh, India
📬 Contact Us for Return & Refund Queries
We are happy to help! Please reach out to us:
AL-Raza Fragrances
📍 Address: Aligarh, Uttar Pradesh, India
📧 Email: info@alrazafragrances.com
📱 WhatsApp: +91 7599311710
🕐 Response Time: Within 24–48 hours
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